Aboriginal Woman and Four-Year-Old Boy


Eastern and Western Adelaide Aboriginal Homelessness Service

Supported transitional and crisis accommodation and other related services including information, advocacy and referral to individuals, couples and families who are homeless or at risk of homelessness. The service also provides specialised services, including supported accommodation.

Our goals are:
  • To resolve crisis
  • To re-establish family links
  • To re-establish a capacity to live independently of Specialist Homelessness Services
Who can access the service?

The service can be accessed by anyone who is homeless or at imminent risk of homelessness.

How can I access the service?

Our office is open from 9am to 5pm Monday to Friday.

Contact details:

Western Adelaide Aboriginal Homeless Service Phone: (08) 8243 1698 Fax: (08) 8244 9104 Mobile: 0488 585 400 Email: waahs(at)asg(dot)org(dot)au Address: 34 Hookings Terrace, Woodville Gardens, 5012 We can be contacted to deal with emergency situations 7 days a week out of hours on 0448 565 484.

Service Areas:
  • Western Adelaide Metropolitan regional locations
  • Regional Centres (South Australia)
  • Remote Areas (South Australia)

Gateway Service – is a first point of contact for people who are homeless or at risk of homelessness. Anyone can contact the service and will be provided with information and homelessness support. In instances where people are homeless and at risk, staff will advocate for short term accommodation, including motel accommodation.

Early Intervention/Prevention – provides support to people who are at risk of losing their tenancies. Upon contact staff will support and assist people to sustain their current tenancy. Support may include advocating for clients with their landlords, referring and brokering additional services to assist clients to sustain their tenancies. This may include referrals for drug and alcohol support, gambling, financial counselling etc.

Crisis Accommodation – is provided through Annie Koolmatrie and Cyril Lindsay House. All people needing crisis accommodation will participate in an intake and assessment process to assess suitability. If approved, ‘clients’ will be allocated 3 months accommodation and will be expected to engage in case management processes to address the issues underpinning homelessness. This also involves identify suitable ‘longer’ term housing options (including private rental) and an expectation that clients will be referred to housing that meets their needs.

Crisis Accommodation criteria is:

  • People requesting the service must meet the criteria of ‘primary’ homelessness or ‘at risk’
  • In some instances people can request emergency assistance if they are homeless as a result of leaving hospital and unable to return home on the day of discharge.
  • Cyril Lindsay House – Aboriginal men over the age of 18 years.
  • Annie Koolmatrie House – Aboriginal women and children (exception being male children over the age of 13 years).
  • We are unable to provide crisis accommodation for families (mum, dad, and children) who wish to reside together.
  • Clients housed in crisis accommodation will be required to pay board and lodgings.
  • Clients housed in crisis accommodation and required to abide by the rules of tenancy.
  • Clients who do not meet the criteria will be assisted to access alternative accommodation.

Intensive Tenancy Support – is provided to clients who are housed in stimulus properties. The stimulus properties are transitional properties for clients who have ‘ongoing’ and ‘complex’ needs. Whilst housed in these properties clients are obligated to remain engaged with their support provider and are required to engage in case management processes to assist client to develop the skills necessary to transition to longer term accommodation in either the public/community housing sector or in the private rental market. Stimulus properties are not a long term housing option.

Homelessness Children’s Support – is provided to all accompanying children of people who access our service for assistance or support. This means that whilst children present as part of a family unit they are in fact viewed as ‘individuals’. This means that every child will be provided with an intake, and assessment and will be case managed in accordance with their individual and family needs. If you are unsure of what this means and would like further information please contact us for further information.

Outreach Support – is provided to people who are unable to access or do not wish to access homelessness accommodation at that point in time. To be an outreach client you must have completed an intake and assessment process and been allocated a case manager. Outreach clients will be supported in their own environment, for example – rough sleepers, couch surfers or in hospital. Outreach support will be provided until such time as the crisis is over or accommodation has been sourced.

Waitlist Support – is provided to clients who wish to be housed in Annie Koolmatrie House or Cyril Lindsay House and are unable to access the service at the current time or for clients who are awaiting transition to an alternative accommodation option. Waitlist support is also provided to clients who are housed by our program in emergency ‘motel’ accommodation.